Privacy Policy

Table of Contents 

• Introduction 

• Privacy Contact 

• How we collect and use (process) your personal information 

• Use of the Associate AI website 

• Cookies and tracking technologies 

• Use of Associate AI’s services 

• When and how we share information with third parties 

• Transferring personal data to the United States 

• Data subject rights 

• Security of your information 

• Data storage and retention 

• Questions, concerns, or complaints 

Introduction 

We understand that you are aware of and care about your personal privacy interests, and we take that seriously. This Privacy Policy describes Associate AI, Inc.’s (“Associate AI,” “we,” “our,” or “us”) policies and practices regarding our collection and use of personal information and sets forth your privacy rights. We recognize that information privacy is an ongoing responsibility, and we will from time to time update this Privacy Policy as we undertake new personal information practices or adopt new privacy policies. 

This Privacy Policy applies to personal information we collect through our website and in connection with providing our products and services (collectively, the “Services”). If you do not agree with this Privacy Policy, please do not use the Services. 

Privacy Contact 

Associate AI, Inc. is a Delaware corporation. If you have questions or concerns about this Privacy Policy, or if you would like to exercise your privacy rights, please contact us at: 

Associate AI, Inc. 
1606 Headway Cir STE 9490 
Austin, TX 78754 
Email: support@associateai.com 

How we collect and use (process) your personal information 

Associate AI collects personal information about website visitors and customers. Consistent with our current practices, with limited exceptions, this personal information is generally limited to: 

• Name 

• Work email 

• Company name (if provided) 

• Authentication and account-related information (e.g., login credentials stored in hashed form) 

• Billing contact information necessary to administer subscriptions (if applicable) 

• Usage analytics and log data (described below) 

We use this information to: 

• Provide, operate, maintain, and improve the Services 

• Create and administer accounts 

• Provide customer support and respond to requests 

• Process subscriptions, invoices, and payments (typically via a third-party payment processor) 

• Monitor for security, fraud, and abuse 

• Understand usage patterns and improve reliability and user experience 

We do not sell personal information. We share personal information only with third parties who facilitate delivery of the Services, as described below. 

Use of the Associate AI website 

As is true of most websites, our website collects certain information automatically and stores it in log files. This information may include: 

• Internet protocol (IP) addresses 

• Region or general location (derived from IP address) 

• Browser type and settings 

• Operating system and device information 

• Referring/exit pages and URLs 

• Date/time stamps and clickstream data 

• Pages viewed and actions taken on the website 

We use this information to help us design and improve our website, diagnose technical issues, administer the website, analyze trends, and understand visitor preferences. 

Cookies and tracking technologies 

We use cookies and similar tracking technologies to operate the website and to understand how visitors interact with it. Cookies may be “session cookies” (which expire when you close your browser) or “persistent cookies” (which remain until deleted or expire). 

You can control cookies through your browser settings and, where applicable, through cookie controls we may provide. If you disable cookies, some website features may not function properly. 

Use of Associate AI’s services 

Account and subscription administration 

When you create an account or subscribe to the Services, we process basic account and billing information to provide the Services, administer your subscription, and communicate with you about your account. 

Usage analytics 

We collect usage analytics associated with your use of the Services. This may include:

• Feature usage (e.g., which features are used and how often) 

• Performance and diagnostic data (e.g., error rates, latency, crash reports) 

• Basic device and browser information 

• Service logs that help us secure and operate the Services 

We use usage analytics to maintain, protect, and improve the Services, including security monitoring, troubleshooting, and capacity planning. 

Customer content 

The Services may allow you to upload or input content (for example, documents you ask the Services to analyze). We process that content only to provide the Services to you (for example, to generate outputs you request). We do not use customer content to build advertising profiles. 

Model training. Unless otherwise agreed in writing, we do not use your customer content to train our models in a manner that would make your customer content available to other customers. 

When and how we share information with third parties 

We share personal information only as necessary to provide the Services, including with: 

• Service providers and vendors (e.g., hosting, cloud infrastructure, database providers, analytics providers, customer support tools) who process information on our behalf and under appropriate confidentiality and security obligations. 

• Payment processors to process subscription payments. Payment processors collect and process payment card information directly; we typically receive limited billing-related information (e.g., billing contact details, payment status, and transaction identifiers). 

• Professional advisors (e.g., lawyers, accountants, auditors) when necessary for legitimate business purposes. 

• Legal and safety where required to comply with law or legal process; to enforce agreements; to protect our rights, property, or safety; or to protect the rights, property, or safety of users or others. 

• Business transfers if we are involved in a merger, acquisition, reorganization, or sale of assets, in which case information may be transferred as part of that transaction subject to standard protections. 

We may also create and use aggregated and/or de-identified information for analytics and product improvement. Aggregated or de-identified information is not intended to identify you and is not treated as personal information under many privacy laws. 

Transferring personal data to the United States 

Associate AI is based in the United States, and information we collect may be processed and stored in the United States and other jurisdictions where we or our service providers operate. Data protection laws in these jurisdictions may differ from those in your location. 

Where required by applicable law (for example, for certain transfers from the EEA, UK, or Switzerland), we use appropriate safeguards for cross-border transfers, such as standard contractual clauses or other lawful transfer mechanisms. 

Data subject rights 

Depending on where you live, you may have certain rights relating to your personal information. These rights may include: 

• The right to be informed about our processing of your personal information 

• The right to access your personal information 

• The right to correct (rectify) inaccurate personal information 

• The right to delete (erase) personal information (subject to certain exceptions) 

• The right to restrict or object to certain processing 

• The right to data portability (where applicable) 

• The right to withdraw consent (where we rely on consent) 

• The right to lodge a complaint with a data protection authority (where applicable) 

To exercise your rights, contact us at support@associateai.com. We may request information to verify your identity and your request. Reasonable access to your personal information will be provided at no cost, except where applicable law permits a fee. 

Security of your information 

We take reasonable administrative, technical, and organizational measures designed to protect personal information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. Despite these measures, no security control is perfect, and we cannot guarantee absolute security. 

Data storage and retention 

We retain personal information and usage analytics only for as long as necessary for the purposes set out in this Privacy Policy, including to: 

• Provide and improve the Services 

• Maintain security and prevent fraud and abuse 

• Comply with legal obligations 

• Resolve disputes 

• Enforce our agreements 

Retention periods vary depending on the type of information, the purpose for which it was collected, and applicable legal requirements. If you request deletion of your account, we will take steps to delete or de-identify personal information consistent with our legal obligations and legitimate business needs (for example, retaining certain billing or compliance records as required by law). 

Children’s data 

We do not knowingly attempt to solicit or receive personal information from children. If you believe a child has provided personal information to us, please contact us at support@associateai.com. 

Questions, concerns, or complaints 

If you have questions, concerns, complaints, or would like to exercise your rights, please contact us at: 

Associate AI, Inc. 
1606 Headway Cir STE 9490 
Austin, TX 78754 
Email: support@associateai.com